Virgin Media down: Issue resolved after customers left without internet once again following April outage
and on Freeview 262 or Freely 565
Virgin Media customers were facing an outage yet again on Friday afternoon, according to Downdetector. The vast majority of issues related to customers struggling with their landline internet connection. This outage was the second time users have been without internet in the past month, affecting hundreds of customers.
Advertisement
Hide AdAdvertisement
Hide AdAccording to Downdetector, 73% of users report problems with their landline internet, 20% total blackout and 7% reported issues with their TV streaming. The issues mostly appear to be affecting those in London, Cardiff and Birmingham.
Many have since taken their frustrations to Twitter. One said: “@Virginmedia, I’ve just had a big pay increase on my bill yet at present no internet, Wi-Fi or mobile data, do I get a refund for loss of service?”
Another wrote: “This is the second time in a month we’ve had a major blackout. What’s your compensation policy?” Another added: “Can you just let subscribers know when the issue will be fixed? It’s a massive issue in London but radio silence from you lot.”
Advertisement
Hide AdAdvertisement
Hide AdHowever, Virgin Media O2 said the matter has been resolved. The spokesperson said: “There was a very brief issue that disrupted broadband services for some of our customers. This was fixed rapidly and we’re sorry for any inconvenience caused.”
Comment Guidelines
National World encourages reader discussion on our stories. User feedback, insights and back-and-forth exchanges add a rich layer of context to reporting. Please review our Community Guidelines before commenting.