The proprietor of a Melton care home has instigated major changes in the way its elderly residents are looked after following criticisms in a report by health service watchdogs.
Inspectors with the Care Quality Commission (CQC) were unhappy with standards of care at Broadoak Lodge, in Sandy Lane, finding there were not enough staff to cope and a lack of monitoring resulting in health and hygiene issues for those living there.
The report, which concluded that services at the home ‘require improvement’ said no progress had been made since an inspection six months previously had recommended residents’ care and welfare should be much better.
But home proprietor John Nunn said effective new protocols were now in place as a result of the investigation.
In a report stating a plan of action at the home, Mr Nunn stated that rigiorous staff taining programmes were now in place, residents’ health was being monitored more closely and staff, residents and their relatives were being consulted more regularly.
The report reads: “We are working in partnership with Leicestershire County Council quality inspection team focusing on the areas that have been highlighted.
“Support visits are undertaken on at least a monthly basis, to help measure and improve the care practices.”
Mr Nunn also said that staff were being supported and trained to become ‘dignity champions’ to improve the way residents are treated and cared for.
The CQC report, which was carried out in March although its findings have only just been published, stated that the service provided was ‘inadequate’, stating: “There were not enough staff to keep people safe and meet people’s individual needs.
“People were not always protected from the risks associated with receiving care.”
Six people had developed pressure sores in a six-month period, the inspectors learned, and a safeguarding investigation into the causes was not carried out effectively.
Five residents had dirty fingernails and some were found not to have had sufficiently regular showers and baths.
Some members of staff were heard to use disrespectful language to residents.