Danielle Jeffery, who served as a PCSO in Loughborough before getting married and moving to Melton, said she reported her 17-year-old son’s iPhone 5S as stolen on Sunday morning.
With a tracker app activated and with her son’s stolen phone turned on, it showed the building in Melton where it was located. Mrs Jeffery said she immediately rang the incident room to tell them on Monday morning and ran down to Melton Police Station about half-an-hour later to inform them.
Having received the information, officers visited an industrial estate in Melton but didn’t enter the building where the phone was shown to be.
Mrs Jeffery said: “I’m really angry and disappointed. I’m completely baffled why they didn’t even go into the building to make enquiries when we knew the phone was there.
“An iPhone is an expensive item. I don’t think it’s unreasonable for members of the public to expect the service that is normal of the police to whom they pay a lot of council tax.”
The phone was stolen from a flat in Nottingham Road, Melton, between Saturday night and 9am on Sunday.
Mrs Jeffery said she was so incensed after getting a message that officers hadn’t gone into the building that she and her husband decided to go there themselves, but no-one would speak to them.
A Leicestershire Police spokeswoman said: “Unfortunately, due to the fact that the area the phone pinged to contained a large factory unit where a number of people were working, it was not possible to enter and examine every telephone in the unit.
“However, enquiries are ongoing into the theft and if anyone has any information which may assist they are asked to contact the police on 101.”
Reacting to the police statement, Mrs Jeffery, who has since submitted a formal complaint, said: “It’s not adequate. I can’t believe they didn’t even bother to go into the building and say ‘someone’s probably bought a stolen phone and it’s in this building’.
“I was expecting just a normal, appropriate response from the police. That’s not saying every phone had to be searched.
“What’s the point of having these tracker apps if the police won’t even enter a building and make an enquiry?”