Guests at Ragdale Hall, near Melton, joined staff and directors in raising a glass to success as the award-winning health hydro and thermal spa celebrates 25 years of ownership by Michael Isaacs and the Nesbitt family.
Since being taken over on June 15, 1990, by Michael and his business partner Garry Nesbitt, Ragdale Hall has become one of the UK’s leading spas.
Continued investment has seen it expand to offer five pools, a highly acclaimed fitness offer, several enticing shops and the flagship thermal spa - a multi-million pound area featuring 12 heat and water experiences, including heated outdoor pool with waterfall and the magical ‘underground’ candlelit pool.
But its real success is its team of welcoming and attentive staff who make every visitor feel like a lifelong member of the Ragdale family.
Almost 500 people are employed by Ragdale Hall, making it one of the largest employers in the area.
Sadly one half of the partnership, Garry Nesbitt, died in 2003 but his wife, Penny, and elder son stepped in to join Michael Isaacs in continuing to steer the business to become what it is today.
Commenting on the 25-year milestone Penny Nesbitt said: “There have been amazing developments and changes in which I’ve been able to play a part. It has all been such a joy and I feel proud that Michael and I have a business that makes visiting guests very happy. I’m also extremely proud of all the wonderful staff who make an invaluable contribution.”
Ragdale Hall was recently inducted into online travel review site Trip Advisor’s first ever Hall of Fame, recognising its exceptional customer service as reviewed by Ragdale’s guests. It is also has a Five Bubble Spa rating from the Good Spa Guide.
Since 2005 Ragdale Hall has also been involved, in partnership with the Melton Times, with the Make It Happen community chest, with hundreds of organisations across the area benefitting from a share of the annual £10,000 cash pot provided by Ragdale Hall. Last year was the 10th annual awards which has handed out £100,000 to more than 200 causes over the years.